smartROAM is a value-added service from SmartTel. Our industry research shows that 80% of mobile phone subscribers who travels overseas can benefit fron smartROAM. All they need to do is to aquire a pre-paid GSM SIM card of that country they are travelling to & SmartTel will assign a set of unique smartREACH & smartDIAL numbers to each subscriber.

SmartReach

SmartReach is an automatic call forwarding service that delivers premium VoIP quality calls to SmartROAM subscribers with the same low rate as Smart1542. The subscribers needs to only forward their mobile phone number to the assigned SmartReach number and they will be able to receive incoming calls on their overseas mobile phone or land line. A SmartRoam subscriber can also forward their residential or office phone (if registered) to their SmartReach number.

SmartDial

SmartDial is an international call back service designed to complete the smart experience of the avid traveller. The subscribers will call their SmartDial number (Singapore local number), listen for 2 rings and hang up. SmartTel will return call to the subscriber's mobile phone and a message requesting the subscriber to enter the country code, area code and telephone number they wish to dial and press #. The call is then connected.
The SmartDial service is charged on two (2) legs for the call – one (1) for the call between Singapore and the overseas country where the subscriber is travelling to, and one (1) for the call between Singapore and the destination country where the call is made to (will be a local call for a Singapore destination).

A SmartVOICE subscriber needs to purchase a minimum of two (2) SmartVOICE boxes, where one (1) box can be assigned a Singapore Level 3 number e.g. 3103 1000 and one foreign number eg. (61) 9220 8888 if the box is in Sydney, Australia and the other box just a Singapore Level 3 number.
The call from one box to the other is charged at a local call charge and the box in Sydney can receive local calls from Sydney callers. Calls to outside of the box are charged according to the rates of Smart1542.
The benefit of this solution is that a Singapore SME can now be virtually present in Australia and providing “local support” to their Australian clients.

Plans

Post-Paid

The SmartVOICE service is offered as a pay-per-use (post-paid) service to facilitate convenience and peace of mind to the subscribers as it is uninterruptable due to insufficient credits.

Pre-paid

The SmartVOICE service can also be offered as a pre-paid monthly subscription service. Depending on the service package chosen, the subscriber is given a certain number of FREE IDD credits for him/her to use in a calendar month (only to certain destinations). Unused portions of the credits are not carried over to the following month. Any excess usage will be billed according to the rates of Smart1542 .

Equipment Charges

Post-Paid

For post paid service subscribers, the box is offered at $125 for one unit or $199 per pair.

Pre-paid

For pre-paid subscription service subscribers, the box is offered FREE with a 24-month contractual service agreement.

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